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Terms of use

Bee Factor Terms of use – Terms of service


General terms

The purpose of BEEFACTOR is to sell (both retail and wholesale) beeswax and apiculture products, cosmetics, organic cosmetics, dietary supplements and pharmaceutical products which are allowed to be sold on the internet according to the Greek legislation.

The store owner is the BEEFACTOR company located in Trikala, GR 42131, VAT number: 135 573 118 Tax Trikala Contact Tel: +30 2431078026 and email:

These terms of use regulate transactions, purchases, refunds, advisory services, the use of the site’s data, protection of personal data and the security of transactions of each user.
By using our website you consent to these terms and conditions. For this reason, please read this document carefully and if you disagree with parts or all of the conditions contact the immediately. reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.

1. Copyright
The contents of this website consisting of text, images, photographs, logos, trademarks and software are property of worldwide. Users are prohibited from using, transposing, copying, distributing or modifying all or part of the data, images and any other form of content obtained from this website for any purpose other than personal use without the prior written consent of You may copy and store in digital form (only on a personal computer that is not connected to a computer network) the information material and photographs if intended for personal and non-commercial use.

2. Conduct and Use Restrictions
Users are required:

• Not to disclose any material and not to engage in acts that may bring criminal, civil or administrative liability. Users are prohibited from publishing any unlawful, harassing, defamatory, abusive, threatening, vulgar, obscene, harmful, or any form of objectionable material. In any case they should adhere to the relevant Greek and European legislation and codes of practice.

• To provide true personal information and accurate delivery address. The password used during registration is unique and personal and in case it is stolen users are required to notify immediately. In the event of any change of personal data should also be informed immediately.

•Not to gain unauthorized access to material and not to store or publish material that is protected by copyright without the consent of the proprietor.

• Not to publish material that contains any form of advertising or product or service visibility. •Not to publish links that lead
to addresses outside of reserves the right to refuse publication of material not complying with the above rules or being considered detrimental to its interests. Also for the same reason it is possible to remove material that has already been published. In this case, users are asked not to attempt to republish this material.

If, due to an incompatible act of a user, is required to pay any form of compensation, then that user is obliged to pay this amount.

3. Limitation of Liability

The informational content of consisting of texts, photos and videos is based on reliable sources and after being processed by trained and professional staff is posted on the site. makes every effort so that this material is valid and useable but is not responsible for any inaccuracies or incorrect information it may contain. If by any chance you find any inaccuracies please inform us immediately so we can check and correct the material.
The information that is posted on like any counseling service is provided by telephone or through the messaging channel by experienced and specialized scientists; it has strictly informative character and is in no way a substitute for medical advice and opinions. In case a user is following medical treatment or is pregnant they should get their doctor’s approval before using any of the products.

4. Side effects is not responsible in any way for any product side effects due to improper use, overdose, intolerance or interaction with another formulation. It also assumes no responsibility in the event of an inefficient or defective product. In the latter case the responsibility of is limited to replace the product in accordance with the respective terms and return policy.

5. Out of stock has a great amount of products in stock. Shipments are carried out within 3.In the few cases that it is not possible to comply with the above time limits customers are informed in time for possible delay or even the possibility of cancellation or modification of their order. If some products from the online shop are not available due to a general lack of suppliers or if there are unforeseeable circumstances (bad weather conditions) that prevent from carrying out your order we assume no responsibility.

6. Inability to provide services makes every effort to ensure that services are available within the set time limits. However it does not take any responsibility in case of inability to provide any services when the fault lies with the courier company or there is a dysfunction of the Internet service provider, the web hosting provider, the online payment processing provider, the electricity provider or the telecommunications service provider.

7. Malware (malicious software) uses professional tools and software for continuous -24/7- surveillance and prevention of malware from its code. However we do not take responsibility if such a program infiltrates and damages a user’s computer. In each case you are advised to have valid and updated antivirus software before visiting

8. Liability due to lost profits.
Products sold on are intended for personal use and thus we assume no liability due to lost profits, loss of fame or clients.

9. Personal data
The collection and management of personal data of users of the, subject to the terms of this notice and in accordance with national, community and international law on the protection of individuals against the processing of personal data , as applicable.

Any potential future changes will be posted. The reserves the right to change part or all of the personal data management requirements always in accordance with the applicable legal framework. Therefore, these data protection terms can be reviewed and updated at any time without notice.

Users of are asked to frequently check these terms for any changes as if they continue to use the online shop it means that they accept all the possible modifications thereof.

Personal data is the data that can be used to determine the identity or the way to contact a person. Personal information collected from depend on the service that is requested each time by the user and can be a name, surname, address information, telephone number, email address, age, gender. collects, maintains and processes personal data only when they are voluntarily provided for the following purposes:

• To provide the services (sending products and promotional material)
• To advertise products
• To inform the users of promotional offers and competitions
• To inform users about new products
• To inform users about various events organized by or events that is somehow involved in
• To gather information from users regarding their experience of the website in order to continually improve it
• To conduct any research related to the purpose of and its operation. is solely responsible for the collection and processing of the above mentioned data which is safely retained within the headquarters of the company. may provide users’ personal data to a partner company only for the purpose of IT and statistical analysis and for absolutely no other reason. expressly declares that it will not sell or otherwise transmit or disclose users’ personal information to third parties not related to the company without the consent of the users with the exception of the application of relevant legal dictations and to the relevant authorities.

Each user has the right to full access to personal data and information on the processing thereof. Also has the right at any time to correct, modify and delete personal data.

10. Transactions Security

For the safety of your transactions uses the SSL protocol with 128bit encryption. This way any information that you enter including the number of your credit card is codified before it appears online. Digital certification is carried out by the company Verisign. On global scale, Verisign is nowadays the most trustworthy company for safe transactions on the Internet.

These conditions of sale apply to all goods supplied by BEEFACTOR whose headquarters are located in Trikala, PC 42131, Greece (hereinafter “Supplier” or “we” or “us”).

Once you place your order we will send you a confirmation that we have received it. This confirmation does not mean that we have accepted your order.

If we accept your order we will notify you via e-mail that we have accepted it before we send the products.

If we are unable to accept your order (e.g. if some products are not available) we will inform you via phone or e-mail.

If, after accepting your order, we find that the products you have ordered are not available or there has been a pricing error on our website regarding the products you have ordered we reserve the right not to send you the products in question and offer a refund or other products instead (according to the following terms of 2.2 to 2.4.)

The agreement is subject to cancellation on your side (see. clause 6 below).

The provider may amend these terms of sale with respect to future sales without informing you. This does not affect pending orders.

11. Product description and pricing
The description and pricing of the products you order is as it appears on the website at the time you place your order.

If we find out that no product is available (within 14 days of receiving your order) we are able(within seven business days ) to cancel the contract and refund you or credit you with any amount paid by you or charged to your credit card for these products. In this case, we will inform you as soon as possible.

If within 7 days of accepting your order we find that some products- but not all- are not available we will not have to send you these non-available products. In this case we will contact you to inform you of these non-available products and offer you the option to cancel your entire order or to change it replacing the unavailable with other products. If you do not cancel your order within 14 days after you have been informed, we will deliver the available products (according to clause 4 below).

We will refund you or credit you any amount paid by you or charged to your credit card for unavailable products or for your canceled order (if you have canceled it that is).

We make every effort to ensure the price listed on our website is accurate at the time you place your order. If within 14 days of receiving your order we find out some kind of error regarding the price of some or all of the products you have ordered we will inform you as soon as possible offering you the following options:

To order the same products at the right price.

To cancel your order altogether

To cancel the incorrectly priced products and confirm your order only for the rest products.

If, within 14 days of receiving our notice, you do not respond by choosing one of the above options available (2.4.1 to 2.4.3), then:

(A) If all the products you have ordered are incorrectly priced your entire order will automatically be canceled and the supplier will refund or credit you for any amount you paid for the products in question.

(B) If only some of the products you have ordered are incorrectly priced the agreement between us and you continues to apply and we will deliver the correctly priced products but we will not have to send you the incorrectly priced ones. In this case we will refund or credit you for any amount you paid for the incorrectly priced products.

In order to avoid any misunderstanding and any doubts on your part when certain products are not available and thus you order other products from us or when certain products are incorrectly priced and hence you reorder the same products at the right price the present conditions of sale apply to your order and delivery of the products either the order is placed through the internet or otherwise.

Apart from the products you may need to pay for the shipping cost as well (you will find details on our website before you place your order).

12. Payment
Payment for the goods and shipping costs can be made in the ways mentioned on our website at the time you place your order. The payment must be made before the delivery date which is a fundamental term of this agreement and the breach of which gives the supplier the right to cancel the contract immediately.

No delivery will be made until the order is paid for.

13. Delivery

The products you order are delivered to the registered address (billing address) you give when you place your order.

Orders made before 1:00 pm on business days are processed the same day and delivered according to the preferred delivery option provided no additional security checks are required and all products are available in stock (business days are all days except weekends and holidays.)

If the delivery cannot be made for reasons that have to do with the supplier’s control we will inform you as soon as possible.

If you deliberately neglect to pick up your products (for reasons beyond the supplier’s control) then the supplier may:

To store the products until the completion of the delivery and charge you with reasonable storage costs (including insurance) or to sell the products at the best possible price and give you account for any proceeds (after subtracting all reasonable storage and selling expenses).

If you do not receive your goods because you have canceled the contract under the distance selling regulations the supplier will reimburse you or credit you anew within 30 days for any amount paid by you or charged to your credit card for these products. Since you exercise your right to cancel the contract you are obliged to return the products to the supplier. If you forget to return the products the supplier reserves the right to demand any direct costs incurred during the recovery of the products as a result of such negligence.

We will make every possible effort to deliver your products as soon as possible after receiving your order. However, the supplier is not responsible for any loss or damage you may suffer due to reasonable or unavoidable delay in delivery. In this case, the supplier will inform you of any delay as soon as possible and give you the option to cancel your order at that point.

If the product packaging does not appear to be in good condition then please refuse to receive it.
The supplier shall not be liable for any additional taxes, fees or other charges imposed at the destination on receiving the products.

The delivery depends on stock availability. We make every effort to deliver the goods ready for delivery within 24 hours.

Delivery Details can be found in the relevant product pages.

Because of different customs regulations in some countries we do not guarantee the delivery of certain products. If these products are returned to us we will notify customers accordingly and will resolve the issue.

The delivery cost does not include any taxes or customs duties which may be imposed on the importation of goods. These charges are paid by the recipient. For all orders over 2 kg, both for destinations within the Greek territory and abroad, there is an additional delivery charge (this does not preclude our free delivery service).

14. Cancellation Right

You have the right to cancel the contract at any time up to 14 days after receiving the products (see below). Please note that this policy has some limitations and does not apply to business customers.

If you exercise your right to cancel the contract after the delivery of the products (except in the case of defective products or products with incorrect description) you will be responsible for returning them to us at your own cost. The products should be returned to the address indicated in the section Returns on our website. You must make sure that the products will not be damaged in the meantime. In case of defective products or products with incorrect description the supplier shall, if notified in accordance with the terms of 6.4 and 6.5, either collect the products from you or ask you to return the products in accordance with the supplier’s Returns Policy (see clause 9 below).

Once you notify the supplier that you wish to cancel the contract the supplier will refund you or credit you anew within 30 days for any amount paid by you or charged to your credit card for these products.

Aside from the case of defective products or products with incorrect description, if you do not return the goods as required the supplier may charge you a sum not exceeding the direct costs of recovering the goods.

You have the right to cancel the contract if any product is not sealed or has been removed from its original packaging.

15. Warranty
All new online products provided by the supplier have a manufacturer’s warranty. All others have no manufacturer’s warranty and therefore the supplier is not liable for any defective product. The supplier does not warrant products which have not been declared defective by the customer within 7 days according to term 5.5 above. This warranty does not affect your statutory rights as a consumer. If used products exhibit a defect during the warranty period of 90 days you should follow the supplier’s Returns procedure (see clause 9 below). In case of a valid claim for defective products the supplier may:

Replace the product / products at the same price (if there is stock available) OR refund or your credit you the amount of money you paid for these products.

The above mentioned warranties (terms of 6.1 and 6.2) do not apply to any defect of the products resulting from normal wear and tear, willful damage, accident, negligence by you or any third party, use other than that indicated by the manufacturer, negligence to comply with the instructions of the manufacturer or supplier or any alteration or repair carried out without the prior written approval of the supplier.

If the products you receive are damaged during transport you must notify us by phone or by mail or email within 7 business days of receiving the products. Once we confirm the damage we will provide you (if you agree) with replacement products or a full refund of the money paid by you via your original payment method and reimburse you for reasonable amount for return costs. This does not affect your rights as they result from the conditions 6.1 and 6.2

If the goods you receive are faulty or incomplete upon arrival (even if not damaged during transport), you must notify us within 7 calendar days of receiving the products and return the said products in accordance with our Returns policy (see clause 9 below). Once we confirm the defect we will provide you (if you agree) with replacement products or a full refund of the money paid by you via your original payment method and reimburse you for reasonable amount for return costs. This does not affect your rights as they result from these conditions.

16. Data Safety
The supplier shall take all reasonable steps to keep your order and payment information safe.

17. Returns
Please note that any product returned to us within 10 days as faulty or incomplete will be checked and verified by our technicians. Any product found not faulty or incomplete will be returned to you, reserving the right to charge you for the return costs via your original payment method. If your credit card is declined or expired, we will keep the product / products until we collect the entire amount of money for the return costs.

All product returns are made at your own risk therefore we recommend to all our clients to exercise due diligence when they return their products ensuring, for example, that the products bear the correct shipping information, are suitably packed and transported by a reliable carrier.

18. Cookies
Like most websites uses cookies in order to access certain information each time someone browses the online store. Cookies are necessary for the operation of important sections of the site.

Cookies are alphanumeric files transferred to the user’s computer hard disk and are used for keeping statistical data necessary for the provision of services such as those mentioned above as well as to define popular websites or for marketing purposes or to facilitate the user access to the website.

The cookies do not pose risks to the website user’s computer. Without them navigate and using the site becomes too difficult.

Existing Law and Jurisdiction
These terms of sale and shipment of products subject to Greek law and the Greek courts will have jurisdiction over any dispute arising from the contract.