PLEASE READ THROUGHLY BEFORE ORDERING
USUAL Shipping and Handling Timeline:
Delivery Time = Processing Time + Shipping Time
Processing Time: 1-2 Business Days
Shipping Times DHL Express:
|
USA |
7-10 Business Days |
|
UK |
7-10 Business Days |
|
Australia |
7-12 Business Days |
|
Europe |
3-6 Business Days |
|
Worldwide |
7-10 Business Days |
DHL Shipping Fee is NON REFUNDABLE – If they cannot deliver due to an invalid address, please make sure your address is entered correctly.
-> Please only order if you accept these waiting times
Please note: The given Delivery times are estimated based on recent delivery times and shall not be seen as guaranteed. We do our best to ensure that the shipping process goes as smoothly as possible, but in case of late delivery, we hope for your understanding as we are highly dependent on the international shipping carriers.
Unfortunately, we are not responsible for the delays and we can’t change any Government regulations / restrictions in any Country that causes the delays – We appreciate your understanding.
–> NO REFUNDS for delays in order
Where do you ship to?
We ship worldwide
What are the shipping and handling costs?
We generally try to minimize shipping costs for you.
We have set the shopping cart on our website with the weight of your order. Shipping costs are adjusted according to weight.
When will I receive my tracking Information?
After you complete your order we will process everything and get your package shipped ASAP. (1-2 Business Days) Once your order is on the way to you, you will receive an e-mail with the Tracking Information
Are there any Custom Duties / extra Fees?
Usually with our packages there are no extra costs involved for most of the countries we ship to, but that’s different to every country. For any extra fees that will occur, you, as a customer, are responsible yourself.
Wrong Products/Broken Package
When you receive your order and there is a mistake with the products you ordered or there is a damaged product due to courier transfer you can contact us immediately.
We usually handle it with the following ways and with priority our customer to feel that it is fair to them—> refund/ sending new order/ other kind of compromise with the customer. Either way our philosophy is to make our customer feel satisfied and safe when ordering our products. We always try to build the best relationships with our customers.
Therefore it can happen, in some cases (~0.5% of orders)
We appreciate your understanding
