Returns Policy

1. Right of withdrawal (14 days)

For purchases from the e-shop you may withdraw without giving a reason, within 14 calendar days of receipt, subject to the statutory exceptions in the next section. It is sufficient to send your declaration before the deadline expires.

Withdrawing because you changed your mind is different from reporting a defective, damaged or incorrect product. For a problem with a product, section 10 applies.

2. Exceptions for health and hygiene reasons

The right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons, if they have been unsealed after delivery. The exception is assessed according to the nature and sealing of the specific product; it does not automatically apply to every cosmetic, nor to the mere opening of the outer shipping packaging.

This exception does not limit your statutory rights where the product is defective or does not conform to your order.

3. How to declare your withdrawal

1. Fill in the online Withdrawal Form or send any clear statement to info@beefactor.gr. Include your details and the products so we can locate the purchase. No justification is required.
2. Upon successful submission of the form, an acknowledgement of receipt is sent to your email. Our team will contact you with return instructions.
3. Send the products back without undue delay and no later than within 14 days of your withdrawal declaration, unless we have agreed to collect them ourselves. Keep your proof of postage.

The online form is an optional way of declaring. Any return number (RMA) serves to identify the parcel; it is not a condition, nor is approval required, to exercise the statutory right of withdrawal.

4. Condition and packaging of the product

Handle the product only as much as necessary to establish its nature, characteristics and function, without breaking the hygiene seal of any product covered by section 2.

Please return, where available, the original packaging, labels and everything that came with the product. Use secure shipping packaging. The absence of outer packaging does not in itself remove the right of withdrawal.

You may be liable for any diminished value resulting from handling beyond what is necessary, in accordance with the law. Inspection upon receipt does not create an additional deadline for refunds.

5. Return shipping and cost

To organise collection properly, please contact our team before sending the parcel. We can arrange a return via a partner courier. This arrangement does not limit statutory deadlines.

For a withdrawal without stated reason, you bear the direct cost of return, provided you were informed of this before purchase, unless we agree to bear it ourselves. If we organise the transport, we will tell you the cost before the relevant arrangement.

Keep the proof of postage and pack the product carefully. If loss or damage occurs in transit, we will examine the case and the way the shipment was arranged, in accordance with the law. For a defect or incorrect shipment, the different rules of section 10 apply.

6. Returning part of an order

You may declare withdrawal for specific products in the order. State clearly which ones you are returning. The same deadlines, exceptions and return cost rules apply to them.

7. Original shipping costs and offers

On withdrawal from the entire order, we refund the price and the cost of the cheapest standard delivery we offered. Any additional cost of a more expensive delivery method you chose is not refunded.

If the original delivery was free, there is no shipping amount you paid to be refunded. Offers and free shipping do not override statutory withdrawal rights. In the case of a partial return, the treatment of any delivery cost is assessed according to the law and the details of the order.

8. Refund deadline and method

We refund the amounts you are entitled to without undue delay and no later than within 14 days of the day we were informed of the withdrawal.

Unless we have offered to collect the products ourselves, we may wait until we receive them back or until you provide proof that you have sent them, whichever occurs first.

The refund is made using the same payment method you used, unless you expressly agree otherwise, at no additional charge to you. For cash-on-delivery payments or any other case requiring coordination, our team will ask you for the necessary details and your agreement on the refund method.

9. Time for the credit to appear

Once we have executed the refund, the time it takes for the credit to appear depends on your bank or payment provider. This does not change the deadline within which we must execute the refund. If the credit does not appear, please contact us at info@beefactor.gr.

10. Defective, damaged or incorrect product

If you received a product with a problem, let us know via the form Report a Product Issue or at info@beefactor.gr. Describe what happened and, if you can, add photos or proof of purchase to help us examine the case. Attachments are optional.

Reporting a problem is not limited to the 14-day withdrawal period. Statutory rights for lack of conformity apply regardless of whether the packaging was opened, subject to the conditions and deadlines of the applicable law.

Depending on the case, free remedy of the lack of conformity is provided, such as replacement, or a price reduction or withdrawal, when the statutory conditions are met. The necessary return and remedy for a verified lack of conformity are free of charge for you. We will give you the relevant instructions.

This policy supplements the Terms & Conditions and does not limit rights arising from mandatory provisions of law.