Terms and conditions
WEBSITE TERMS OF USE
(p.d. 131/2003 and L.2251/1994)
1. SERVICE PROVIDER
The provider of information society and distance selling services responsible for this website is the company called Bee Factor Natural Cosmetics with headquarters in Trikala, Kalambakas Street 90, and V.A.T. 135573118 and registered in the Register of Remote Products Suppliers, in accordance with article 4 of Law 2251/1994. For any necessary communication with the operator, consumers can send an email to info@beefactor.gr
2. THE WEBSITE SERVICE
Through this website “beefactor.gr” a general user license is provided to the public, i.e. the ability to freely navigate the content of the web pages, as well as the technical ability to place an order for the products presented on them, against the stated consideration. Orders are placed within the time indicated on the home page (Monday – Friday 9.00am – 5.00pm), while for any orders requested outside the time frame, they are placed during working hours without delay. By sending the order, the consumer accepts the present terms of use and the special features and the price indicated on the relevant website for each product.
3. THE PRODUCTS
The products that are presented and can be ordered through the website are cosmetics that are commercially available and produced by the company in its facilities licensed by the National Medicines Agency (EOF).
4. PRECAUTIONS
The operator is not responsible for the specific use that the consumer will make after the supply of the products. The products must be used strictly in accordance with the instructions of the relevant literature and the responsible for their correct use is the respective consumer or simple user in whose sphere the products may fall. This means that even the simple transfer of the product for a charitable reason (e.g. a gift) must be done together with the packaging and instructions for use. These website terms of use do not contain the dosage terms of each product separately. The operator is not responsible for any damages that may be caused by the use of the products that has not been done in accordance with the relevant literature and the instructions for use concerning each product. For this reason, each user of the products is solely responsible for consulting and following the safety instructions relating to each product, after receiving advice and instructions from an expert of his choice.
5. PAYMENT METHODS
Interested buyers have the option to choose the method of payment for the order they are going to place. In particular, they can make a payment to a bank account or pay the price by cash on delivery and payment by debit card.
6. DELIVERY TIME
The delivery of the products takes place within the time indicated in the order and in any case within thirty (30) days at the latest, as required by law. If this deadline is missed, the consumer has the right of withdrawal.
7. CARRIAGE AND DELIVERY
The transfer of ownership of the products is agreed upon by the payment of the consideration and is completed with their delivery to the consumer. The buyer therefore agrees that he accepts all the risks, including those related to their transportation, except for the stage of transportation provided by the carrier or a person added by him. In the event of a lack of sufficient means of access to the buyer’s address, the seller is not considered responsible for any delays or failure to deliver and therefore invites the buyer to come to a place he will indicate to receive the products.
8. UNREASONABLE WITHDRAWAL
Within fourteen (14) calendar days the consumer has the right to withdraw without reason, returning the product in its original condition, i.e. the product must not have been opened or used and must be sealed as received, without incurring any expense , excluding shipping and return costs. To exercise the right of withdrawal. This right is recognized by the Agency to the consumer, not as an obligation imposed by law, as there is an exception for household products from the right of unwarranted withdrawal.
9. REPAIR OF DEFECTIVE PRODUCT
In any case, the Operator is at the consumer’s disposal for the replacement of a product that is demonstrably defective, as long as the problem is not due to the design of the product.
10. INTELLECTUAL PROPERTY
All layouts, graphics, distinctive titles, domain names, texts and photos, as well as their classification in the structure of the website (database) are covered by the Agency’s intellectual property rights. The users of the website are only entitled to freely navigate it and use the technical possibilities for sharing on social media allowed by the website itself. It is not permitted to copy or reproduce in any other way the above data, without a special permission of the Agency.
11. APPLICABLE LAW
These terms of use are subject to Greek law. The Operator is not responsible for damages, material or immaterial, that may arise from the misuse of the products. The Agency’s liability is limited to the amount of the order and cannot be accused of further concurrent faults beyond the terms of this and in the context in which they are recognized. In case of disputes in the implementation of this contract, the buyer has the obligation, in the context of good faith, before any legal action to seek a compromise solution by submitting a relevant request to the institution or by submitting a report to the Consumer Advocate (www .synigoroskatanaloti.gr). In the event of a dispute, the customer should first contact the Operator to reach an amicable solution. In the event of a legal dispute, the courts of Trikala are competent.
